Privacy policy

This Privacy Policy describes how seronna.shop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information: Name, billing address, shipping address, payment information (processed securely through our payment gateways), email address, and phone number.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Offering products for sale and processing payments.

  • Shipping and fulfillment of your order (Handling: 1-2 days; Transit: 2-8 days).

  • Communicating with you and screening our orders for potential risk or fraud.

  • Providing you with information or advertising relating to our products.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services, as described above. For example:

  • We use Shopify to power our online store.

  • We use shipping partners to deliver your kitchen products to Germany and the USA.

  • We may share your Personal Information to comply with applicable laws and regulations.

4. GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you and to ask that your personal information be corrected, updated, or erased. Your personal information will be processed in order to fulfill contracts we might have with you (for example if you make an order through the Site).

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@seronna.shop or by mail using the details provided below:

Seronna Address: Ilmenauer Straße 3, 98527 Suhl, Germany

Email: support@seronna.shop

Phone: +49 611 940880

Domain: seronna.shop