Terms of service

OVERVIEW

This website is operated by Seronna. Throughout the site, the terms “we”, “us” and “our” refer to Seronna. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

2. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3. PRODUCTS AND SERVICES

Our kitchen products are available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products.

4. SHIPPING AND DELIVERY

Our shipping policy is integrated into these terms:

Shipping Cost: We offer Free Shipping on all orders.
Handling Time: Orders are processed within 1-2 business days (Monday-Friday).
Transit Times: * Germany: 2-4 business days.
- USA: 4-8 business days.
We are not responsible for delays caused by customs for US-bound shipments.

5. RETURNS AND REFUNDS

Per our Refund Policy, you have 30 days to return an item. Once approved, refunds will be processed back to your original payment method within 7 business days.

6. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance of the Service.

7. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Germany.

8. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information at any time.